MKKDeezigns Return, Refund & Cancellation Policy

Last Updated: August 15, 2026

Because many MKKDeezigns products are custom-made, personalized, handmade, or produced specifically for an individual customer, custom products generally cannot be returned or resold.

Please carefully review this policy before completing your purchase.

Custom & Personalized Items

Custom and personalized products are final sale, except when an item arrives damaged, defective, or MKKDeezigns made an error in producing the approved order.

Custom products are not eligible for return, exchange, or refund simply because a customer changes their mind, no longer needs the product, or provides incorrect personalization information.

This includes merchandise customized using customer-selected names, wording, photographs, logos, dates, numbers, sizes, colors, themes, designs, or other specifications.

Customer-Provided Information

Customers are responsible for ensuring that all information provided to MKKDeezigns is accurate.

MKKDeezigns is not responsible for errors that were reproduced exactly as submitted or approved by the customer.

For example, if a customer submits an incorrectly spelled name and approves a proof containing that spelling, the resulting product will not be considered a production error by MKKDeezigns.

Design Approval

Customers should carefully review all proofs before providing final approval.

Once final approval is received and production begins, changes may not be possible.

If a change can still be accommodated after approval, additional design, material, or production fees may apply.

Cancellations

Customers who need to cancel an order should contact MKKDeezigns as soon as possible.

Cancellation requests are not guaranteed after design work, material purchasing, printing, personalization, production, or assembly has begun.

If work has already begun, any approved refund may be reduced to account for completed design work, purchased materials, production costs, or other expenses already incurred for the custom order.

Large Custom Order Deposits

Large Custom Orders require a 25% deposit.

Because materials, design work, and production preparation may begin after a deposit is received, the deposit may become non-refundable once custom design work, material purchasing, or production has begun.

The remaining 75% balance is due upon completion.

Completed orders will not be released for pickup or shipment until the balance has been paid in full.

Damaged, Defective or Incorrect Orders

If an item arrives damaged, defective, or materially different from the customer's approved order because of an error by MKKDeezigns, please contact us as soon as possible after receiving the order.

Customers should provide the order number, a description of the issue, clear photographs showing the problem, and photographs of the packaging when shipping damage is involved.

After reviewing the issue, MKKDeezigns may provide an appropriate resolution, which may include repair/correction, replacement, store credit, or refund depending on the circumstances.

Customers should not discard damaged merchandise or packaging until the issue has been reviewed.

Refunds

When a monetary refund is approved, the refund will generally be returned to the original payment method.

Processing times imposed by banks, card issuers, Shopify Payments, or other payment providers are outside MKKDeezigns' control.

Missed Deadlines Caused by Customer Delays

MKKDeezigns is not responsible for a missed requested completion date when the delay results from the customer failing to provide required information, images, personalization details, or design approval within the required timeframe.

Customers are therefore strongly encouraged to respond promptly throughout the custom-order process.